Residential Staff Site Supervisor job Chicago Illinois
Residential Staff Site Supervisor job Chicago Illinois
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Residential Staff Site Supervisor Job



Employer Name: SpiderID: 7761698
Location: Chicago, Illinois Date Posted: 7/18/2018
Wage: $17.5 - $18.5 per hour Category: Military
Job Code: 2018-2368

Job Description:

Titan Security Group is currently recruiting for a Residential Staff Site Supervisor position at a residential property located in Uptown - area of Chicago.



Titan Security Group is one of the largest privately-held security services providers in the Chicagoland area and we are growing! Join a leading company in one of the fastest growing industries today! Residential Staff Site Supervisor responsibilities include, but are not limited to:




  • Supervise the day to day operations of a door staff or customer service desk, including working an assigned post, if applicable.

  • Manage a team of door staff professionals, including participation in hiring/selection, training, coaching, development and support.

  • Ensure the location is provided with high quality door staff, security, and customer service to protect people and property.

  • Build, improve, and maintain effective relationships with both the client and the staff.

  • Coordinate necessary support services with the Titan office to effectively manage the site and meet or exceed client expectations for excellent customer service. Take a proactive role in communicating with client and meeting their needs: meet with regularly, listen to issues, and provide security and technical expertise and solutions. Ensure complete client satisfaction.

  • Ensure all required reporting and contract compliance requirements are met.

  • Handle all escalated security issues or emergency situations appropriately.

  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, recognition, etc.).

  • Provide the basis of a great work environment by treating all staff members with respect.

  • Effectively and accurately post all pertinent notices and communications to staff.

  • Coordinate and/or conduct site-specific on-the-job training, client-specific training and annual refresher training for staff as requested.

  • Reconcile and review logs, shift responsibilities, patrol round information, and incident reports prior to submitting to the client and Titan management.

  • Assist Titan management in the development and maintainence of operational procedures and post orders that are always available for emergency reference by staff.

  • Lead by example by completing all assigned door staff duties relevant to the location.

  • Other duties as assigned.



Education and/or Experience: High School diploma or general education degree (GED) and 5 years prior satisfactory employment as a door staff professional or in a customer service position.


Must be at least 25 years of age.


Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Illinois PERC, including state accredited training requirements.


Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.


Computer Skills: Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).


Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.


Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather.


Salary & Benefits: Compensation is between $17.50 and $18.50 per hour based on experience, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.


EOE/M/F/D/V



Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Titan Security Services Company Type:
Company: Titan Security Services
City:
State:
Zip:

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