Assistant Manager, Event Services - Marriott Hotels Resorts Suites (18001TWB) jo
Assistant Manager, Event Services - Marriott Hotels Resorts Suites (18001TWB) jo
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Assistant Manager, Event Services - Marriott Hotels Resorts Suites (18001TWB) Job

Employer Name: Baltimore Marriott Waterfront SpiderID: 7755312
Location: Baltimore, Maryland Date Posted: 7/17/2018
Wage: Category: Management
Job Code: 18001TWB

Job Description:

Here’s To Your Journey with Marriott Hotels Resorts Suites

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

The Baltimore Marriott Waterfront located at 700 Aliceanna St., Baltimore, MD 21202 is currently hiring a Assistant Manager, Event Services.

Responsibilities include:

Entry level management position that assists in leading the catering service staff while personally assisting in the set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates expected performance and trains staff in processes. Assists in managing financial and administrative duties.


Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.


Supporting the Management of Event Services and Operations

• Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

• Conducts room function inspections prior to each event to ensure the room is set according to specifications.

• Maintains up to date attendance log for Event Service employees.

• Delegates tasks to ensure room sets are “on time” and meet Event Service Standards.

• Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy jars, water pitchers/bottled water) and other controllable supplies.

• Ensures candy rotation on all meeting room sets (if applicable).

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

• Attends pre-event meetings as needed to understand group needs.

• Communicates critical information to Event Service Team.

• Maintains cleanliness and sanitation standards in all banquet operation areas.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Participates in the development and implementation of corrective action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Understands the impact Event Services has on the overall success of an event and manages activities to maximize customer satisfaction.

Conducting Human Resources Activities

• Schedules employees to ensure shift coverage and meet business demands and productivity goals.

• Participates in monthly department meetings with Event Service staff.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Uses a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Attends and participates in all pertinent meetings.

• Assists Event Service Manager in establishing guidelines so employees understand expectations and parameters.

• Reviews comment cards and guest satisfaction results with employees.

• Leads shifts and actively participates in the servicing of events.

To apply now, go to:

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit
to learn more about our workplace culture and career opportunities.

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So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Contact Information:
Contact Name: Marriott International Company Type: Employer
Company: Baltimore Marriott Waterfront Phone:
Street: 700 Aliceanna St. Fax:
City: Baltimore
State: Maryland
Zip: 21202
Web Site:

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