Help Desk Technician job Exton Pennsylvania
Help Desk Technician job Exton Pennsylvania
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Help Desk Technician Job



Employer Name: SpiderID: 7613048
Location: Exton, Pennsylvania Date Posted: 6/1/2018
Wage: Negotiable Category: Medical/Health
Job Code: BBBH27055

Job Description:

Job Summary



  • The Helpdesk Technician is the primary point of contact for all end user support issues within this human health care pharmaceutical company.

  • The position requires the ability to problem-solve quickly with little supervision, provide courteous and effective customer support, and understand when to expedite issues to higher level support

  • Must have availability for after hours or weekend work when necessary


Responsibilities



  • Provide 1st level end user support (basic troubleshooting and problem resolution of MS Windows workstations, software, printers, network and phone issues) 60%

  • Workstation configuration (Imaging, Application Installation) 10%

  • Hardware/Software Inventory management 10%

  • Assist with ongoing IT initiatives 10%

  • Other Duties as assigned 10%


Qualifications
Education



  • Bachelor's degree in Information Systems, Computer Science or related field required


Experience



  • Previous helpdesk experience preferred

  • Pharma experience preferred with customer base a must - no script

  • Understanding of Microsoft Active Directory required

  • Experience with Microsoft Windows 2000 and above required

  • Experience with Microsoft Office 2003 and above required

  • Knowledge of TCP/IP and Wireless LAN technologies preferred


Skills



  • Ability to lift up to 50lbs

  • Proficient in MS Office applications

  • Good communication and organization skills

  • Self-starter




Please submit your resume for consideration. Once submitted, feel free to contact Rushi at 858-703-6733 for additional information.

Approx. Duration: 6 months

About Hired By Matrix

Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

As the staffing industry evolves, Hired by Matrix continues to develop and grow. By combining our expertise with a keen understanding of each client's needs we are able to source for the most qualified candidates. Our commitment to servicing our clients corresponds with our commitment to finding the perfect match between our clients and candidates and maintaining our relationships long term.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.
Equal Opportunity Employer
WBENC Certified
WOSB Certified
*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

Connect with us on LinkedIn and see how we can impact your career!
Hired by Matrix Career Center: http://bit.ly/HbMCareers



Job Criteria:
Start Date:
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Hired by Matrix, Inc. Company Type:
Company: Hired by Matrix, Inc.
City:
State:
Zip:

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