Billing and Collections Manager job Santa Ana California
Billing and Collections Manager job Santa Ana California
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Billing and Collections Manager Job

Employer Name: SpiderID: 7559583
Location: Santa Ana, California Date Posted: 5/14/2018
Wage: Category: Management
Job Code:

Job Description:
This recruitment is Open to the Public for a minimum of five (5) business days and will remain open on a continuous basis until the needs of the County are met. Interested applicants are encouraged to apply immediately as this recruitment will close without notice.


This recruitment is being held to establish and open eligible list to fill an immediate vacancy with the Treasurer-Tax Collector Department. The eligible list established may also be used to fill similar and/or lower classifications throughout the County of Orange.

The Treasurer-Tax Collector has an excellent opportunity for a Billing and Collections Manager. Under the general administrative direction, the Billing and Collections Manager will be responsible for directing a wide variety of billing, collections, and related accounting activities through two (2) subordinate supervisors who oversee approximately 18 staff members.

Additional responsibilities of the Billing and Collections Manager will include, but are not limited to:
- Billing and collections for unsecured property taxes
- Billing, collections and payments for Accounts Receivable payments
- Billing, collections and payments for Central Collections
- Reviewing and approving certain general ledger account reconciliations
- Submitting County Delinquent accounts to the State as part of the State Intercept Program
- Preparing management reports and statistical reports
- Assisting staff on difficult billing and disputes on customer/taxpayer accounts
- Overseeing all claims processing, including all bankruptcy claims
- Overseeing all collection actions, including bank account seizures and small claims courts judgments
- Recommending and developing section policies and procedures
- Developing & monitoring internal controls required to provide the highest levels of operational integrity and safeguard public funds

Job Requirements:
The ideal candidate will be an accounting professional with five (5) or more years as a manager supervising a large number of staff in a billing and collections environment. The successful candidate will be a self-starter who is able to work independently, have strong supervisory skills, and implement best business billing and collection practices.

Possession of a Bachelor's degree or higher in Accounting or Finance from an accredited university is highly desirable for this position.

- California Revenue and Taxation Codes, Government Code, Bankruptcy Law, Franchise Tax Board (FTB) Tax Intercept Program, California Small Claims Court Procedures, Fair Credit Reporting Act, and Generally Accepted Accounting Principles
- Billing and collection processes
- Laws regarding bank account seizures and small claims courts judgments

- Experience in a public agency, commercial bank, utility, or corporate environment where collections, billing, and accounts receivables are central
- Experience with enforcement actions such as bank account seizures and small claims court judgment
- Experience in applying and enforcing policies and procedures as it relates to collections
- Strong accounting and internal control skills including understanding the entire billing cycle from invoicing, postings and cashiering, through customer service and collection calls
- Documenting accounts in a clear concise manner, including comprehending correspondence in order to respond appropriately to customers
- Strong experience using Microsoft Office (Outlook, Word, and Excel) and accounting related software programs

- Having the ability to respond professionally to irate customers
- Being able to handle customer disputes efficiently and appropriately

- Demonstrating leadership ability and experience in resolving conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative team impact
- Providing administrative oversight and evaluating staff work performance
- Providing resources and support to staff to ensure that key strategies and results are achieved
- Developing staff by administering training and organizational career development initiatives

- Writing effectively by using correct English grammar, punctuation and spelling, including producing written information that is appropriate for the intended customers
- Being effective in communicating information orally and using appropriate body language that are suitable to customers and situations
- Seeking information from a variety of sources and disseminating it in a variety of ways
- Ensuring that customers have current and accurate information

- Prioritize work and meeting established deadlines
- Working independently and managing time wisely Developing and using software systems to organize and keep track of information
- Maximizing the use of available time and organizational resources
- Paying attention to detail and following-up with staff and customers
- Implementing new / upgrades of accounting software

- Identifying department issues, impacts and solutions
- Researching and implementing new ways to improve current team processes for better, effective, and efficient services rendered to all customers

All candidates considered for the position will be required to successfully pass a background check consisting of professional references, criminal check, educational verification (i.e. degree, license, or official transcript) if used to meet the minimum qualifications to the satisfaction of the Department. Possession of a valid California Driver's license, Class C or higher, and a clean driving record while employed in this classification will be required, by date of appointment.

Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, qualified candidates will be referred to the next step in the recruitment process. All candidates will be notified via email of their status in the process.

Application Screening (Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview (Weighted 100%): Applicants will be interviewed and rated by a qualification appraisal panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job.

Based on the Department's needs, the selection procedures listed above may be modified. Applicants will be notified of any changes in the selection procedures.

Eligible List:
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Please Note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.


Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement

Contact Information:
Contact Name: Ivonne Nunez Company Type:
City: Santa Ana
State: California

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