Senior Manager of Meetings & Special Events (18000DYK) job Santa Barbara Califor
Senior Manager of Meetings & Special Events (18000DYK) job Santa Barbara Califor
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Senior Manager of Meetings & Special Events (18000DYK) Job

Employer Name: The Ritz-Carlton Bacara, Santa Barbara SpiderID: 7459739
Location: Santa Barbara, California Date Posted: 4/10/2018
Wage: DOE Category: Management
Job Code: 18000DYK
Number Of Openings: 1

Job Description:
Senior Manager of Meetings & Special Events

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Bacara, Santa Barbara located at 8301 Hollister Avenue, Santa Barbara, CA, 93117 currently has the following opportunity:

Senior Manager of Meetings & Special Events (18000DYK): Plans and executes meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.
Education and Experience
• High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

***luxury resort experience strongly preferred***
Managing Meetings and Special Events Operations and Budgets
• Researches and analyzes new products, pricing and services of competition.
• Apprises property of all groups that will impact property operations.
• Executes event management strategy that is aligned with the company’s business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.
Managing Profitability
• Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
• Creates opportunities to upsell during event planning.
• Manages department controllable expenses to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources Activities
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Attends and participates in all pertinent meetings.
• Reviews staffing levels to ensure that guest service and operational needs are met.

We invite you to learn more about this position and apply at:

Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.

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The Ritz Carlton on LinkedIn

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Requirements:
See Job Description

Job Criteria:
Start Date: 04/10/2018
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Cindy Smith Company Type: Employer
Company: Phone:
Street: 8301 Hollister Avenue Fax:
City: Santa Barbara
State: California
Zip: 93117
Web Site:

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