Customer Relations Manager #348 job Canby Oregon
Customer Relations Manager  #348 job Canby Oregon
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Customer Relations Manager #348 Job



Employer Name: Franklin Electric (RPO) SpiderID: 7233795
Location: Canby, Oregon Date Posted: 1/16/2018
Wage: Category: Management
Job Code: 348

Job Description:


If you want to work for a company with a passion for quality and innovation, consider Franklin Electric, or one of our companies. As the premier designer and manufacturer of residential, agricultural, and commercial water and fuel systems, we're making a fundamental difference in the lives of people around the world. Your career at Franklin will be well rewarded with competitive compensation and benefits--and more. We understand a fulfilling family life is the foundation to a successful professional one. We strive to promote from within and help every employee realize their professional potential. We believe in lifetime careers that continually challenge and fulfill.



GENERAL DESCRIPTION OF POSITION:

Create, nurture and sustain a differentiated yet consistent customer experience across various touch points to drive awareness, preference and loyalty aligned with key business growth and development strategy.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

Based on industry, market and competitive intelligence, provide development and leadership as to Customer Relationship Management; evaluating trends, best practices and barriers to customer satisfaction, thus continuously improve the Customer lifecycle
Cultivate an executable, cultural and behavioral customer-centric organization
Develop and champion the mission, vision and strategy of Customer Relations and therein support the team to create and achieve key objectives, action plans, and time tables
Identify, measure and monitor key performance indicators against strategic goals
Perform as a chief VOC officer; aligning Customer expectation to internal business best practices
Operate as a business champion of change; look for and promote process simplification and improvement opportunities
Work with peer business owners and leadership to develop a continuously, relevant customer experience
Support the Customer Relations Leads in incentive development, real-time resource planning, performance and knowledge management
Help to ensure that overall skillsets and experience levels in Customer Relations reflect the customer needs and industry benchmarks
Handle complex Customer inquiries and situations as escalated by the Customer Relations teams or other areas of the organization
Lead, coach and further develop Customer Relations talent
Manage budgetary resources
Participates in focus groups, project teams and organizational development
Performs other related duties as required or assigned.


Job Requirements:



Interview, hire, and train employees; plan, assign, and direct work; appraise performance, reward and discipline employees; address complaints and resolve problems
Work with Human Resources on employee issues



POSITION QUALIFICATIONS
Skills and Abilities:

Effectively communicate information and respond to questions in person-to-person and group situations with customers, customers, the general public, and other employees of the organization
Maintain confidentiality and use discretion with business information
Plan the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation
Frequently make decisions of both minor and major importance, which may affect the work operations of other employees and/or customers



Education and Experience:

Bachelor's degree in business management or related field (Required)
Seven to ten years of related experience (Required)
Experience or training in business planning or project management (Preferred)



Computer Skills:

Intermediate



PHYSICAL ACTIVITIES
While performing the functions of this job, the employee is:

Continually required to sit; use hands to finger, handle, or feel; and talk or hear.
Regularly required to reach with hands and arms.
Occasionallyrequired to stand and walk.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectations.



ENVIRONMENTAL CONDITIONS:

This position is not subjected to harmful environmental conditions.
The noise level in the work environment is usually moderate.



Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.



Apply at : https://recruiting.adp.com/srccar/public/RTI.home?c=1067441&d=ExternalCareerSite&r=5000278014206&rb=JOBSPIDER#/


Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required: Bachelors
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Mohsin Shaikh Company Type:
Company:
City: Findlay
State: Ohio
Zip:

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