Case Manager job Mesa Arizona
Case Manager job Mesa Arizona
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Case Manager Job

Employer Name: Southwest Key Programs SpiderID: 7199969
Location: Mesa, Arizona Date Posted: 1/1/2018
Wage: Category: Social Services
Job Code:
Number Of Openings: 10

Job Description:
The Case Manager is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file found on Southwest Key Programs (SWK) designated web-based program with supporting documentation maintained in physical files. The Case Manager is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

Essential Functions:
Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.
Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.
Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable.
Coordinate with local pro bono attorneys for the timely provision of “Know Your Rights” presentations to youth and ensure youth signs the acknowledgment and receives a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS.
Ensure the timely completion of (assessments) Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with SWK, State, and Federal requirements. Additional assessments may be required depending on the location of the program and state licensing requirements. Forms are subject to change at any time.
Ensure the timely submission of the initial Individual Service Plan due within 21 days of the youth’s arrival to the shelter and 30 day updates thereafter in accordance with SWK, State and Federal requirements.
Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes (efforts) as required by SWK, State and Federal contracts.
Complete and submit reunification packets for initial review to Lead Case Manager or Designee. (if applicable)
Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.
Provide weekly face to face updates to youth and telephonic updates to family members/sponsor with documentation found in ETO.
Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor.
Facilitate incoming calls to minors with the appropriate family members and other approved caregivers.
Facilitate attorney to client contact as requested by youth.
Coordinate weekly treatment team meetings with representatives from all departments at the shelter.
Attend case staffing with funding source representative.
Maintain physical and web-based client files.
Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, other appointments as per contractual requirements as needed. May also include transporting youth within the United States if reunified.
Other Functions:
Attend all organizational required trainings.
Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
Attend training that will enhance professional growth in the area of case manager and documentation or other topics as deemed appropriate by the program director.
Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S.
Maintain a safe, clean and hazard-free work area.
Ensure the proper supervision of youth at all times.
Able to react to change productively and handle other essential tasks as assigned.

Job Requirements:
Bachelor’s degree required in Social Work, Psychology, Human Services, Counseling or other social service field.
1 year experience preferred working with adolescents or in the youth services field. (volunteer and internship experienced included)
Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel)
Must possess a valid state driver’s license and be eligible to drive to facilitate program services as required by contractual agreement.
Required to work a flexible schedule to facilitate program services.
Cleared Tuberculosis test results.
Cleared background check from appropriate entity.
Cleared drug test results (this one is for Texas programs only).
Must be at least 21 years of age at the time of hire.

Job Criteria:
Start Date:
Position Type: Full-Time Temporary
Years of Experience Required: 1
Education Required: Bachelors
Overnight Travel: None
Vacation Time:

Company Profile:
Southwest Key (SWk) is a nonprofit organization with over 1,000 employees in 6 different states (TX, CA, NY, GA, AZ, WI) serving approximately 6,000 youth and their families daily through various programs.

· SWK’s primary focus is the multiple residential facilities that they run for unaccompanied minors: immigrant/refugee children who come to the US without a parent or guardian in search of their families and a better life.

· SWK is the largest provider of shelter services for unaccompanied minors in the US.

· The primary focus of these facilities is to help the children with the transition of coming to the US as well as aid in reunifying them with their families or placing them with sponsors.

· SWK offers services ranging from housing, psychological services, education and recreational services, as well as aids in the legal process involved with placing the youth with sponsors.

Contact Information:
Contact Name: Terry Hardin Company Type: Employer
Company: Southwest Key Programs
City: Mesa
State: Arizona
Zip: 85204
Web Site:

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