Position Title: Teller 1
Business Unit: Retail
Reports To: Varies Based on Assignment
This position is primarily responsible for providing customers with timely, courteous and professional paying and receiving services. The incumbent promotes the sales and referral process, maintains and balances daily transactions, performs various operational duties and provides less experienced Tellers with training and assistance. The incumbent provides the highest quality of service to every customer.
Provides timely and courteous service by processing paying and receiving transactions in a professional and efficient manner accurately and according to a defined limit of authority, answering customer questions and referring customers to the proper department in such a manner that customer and department feedback is positive.
Promotes the sales referral process by pro-actively greeting customers, identifying customer service and product needs, making appropriate referrals and assisting in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner. Identifies and achieves individual weekly referral goals set by the Branch Manager.
Provides back-up assistance to the Head Teller and assists less experienced Tellers, acts as a go-to Teller based on experience and skill level.
Processes deposits, withdrawals, transfers, payments, night deposits, mail, check orders, currency transaction reports, ATM action updates and requests MasterCard/Visa/Discover card transactions and prepares and issues money orders, cashiers and travelers checks.
Processes wire transfers, issues and redeems savings bonds, makes stop payments, treasury, tax, loan and other transactions, sorts money for ATM and pays out money upon verification of signature and account balance, completes debit card and dispute forms and forms for research requests, dormant accounts and 1099's for bond interest.
Performs various operational duties by balancing the ATM, monitoring video camera operations, ordering checks and deposit slips, ordering office supplies, preparing Reg CC Holds, completing captured card log form and maintaining security checklists.
Maintains daily transactions and balances to them according to established schedule by researching outages and balancing a drawer accurately and timely without assistance.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
High School or GED
Minimum Years Experience:
Excellent customer service skills
Excellent communication skills, both written and verbal
Ability to use general office equipment
Ability to use equipment such as a coin sorter/counter, currency counter and an encoder
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in a related position. Previous Teller experience of 5 years preferred.
Special Licenses and Certificates:
Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.
F.N.B. Corporation provides equal employment opportunity to qualified persons
regardless of race, color, sex, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other category protected by law.