Call Center Representative job Pasadena California
Call Center Representative job Pasadena California
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Call Center Representative Job

Employer Name: SpiderID: 7144831
Location: Pasadena, California Date Posted: 12/7/2017
Wage: Negotiable Category: Banking/Mortgage
Job Code: BBBH25675

Job Description:

Position Summary

  • Our Client, a 100 year old financial company, is seeking a Call Center Representative possessing retail banking experience, intermediate bank operations experience and customer service experience.


  • Responds to customer inquiries and independently resolves issues.

  • Displays etiquette, knowledge, and solutions when servicing customers.

  • Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business.

  • Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction.

  • Navigates customers by recommending digital products and services to meet servicing solutions.

  • Negotiates account renewal to retain and expand customer relationship.

  • Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple.

  • Strong knowledge of Banks products and services leading to appropriate solution recommendations

  • Consistently achieves productivity and service key performance metrics.

  • Ensures adherence to Banks policies and standards on every transaction.


  • The hours of operations are from 4am to 6pm Mon-Fri, 6am-3pm on Sat, and 8am-1pm on Sunday.

  • Hours will be based on the needs.

  • Almost all Bankers have a steady schedule for work life balance however we can't commit to a set schedule prior to hiring the employee.

  • Some are scheduled for the 4am shift, others are for the 6am, and others as late as 9:30 am. Some work every Saturday and others work every Sunday.

Required Qualifications

  • Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS.

  • Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari.

  • Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS

  • Requires excellent verbal and written communication skills.

  • Retail banking experience is required.

  • Intermediate Banking services experience preferred.

  • Intermediate Bank Operations experience required.

  • Call center experience is preferred.

  • Knowledge in bank products and services.

  • Experience in selling banking products (e.g. time deposits, checking and savings).


  • Communication: Intermediate preferred

  • Customer Service: Intermediate required

Please submit your resume for consideration. Once submitted, feel free to contact Rahul at 630-580-0309 for additional information.

Approx. Duration: 6 months

About Hired By Matrix

Hired by Matrix, Inc. is a full service staffing and recruiting company that enables Fortune 200 and mid-market companies nationwide to achieve their strategic goals. Founded 29 years ago by CEO Sharon Olzerowicz, Hired by Matrix distinguishes itself as an exceptionally reliable partner whose industry knowledge and continuous pursuit of excellence allows the company to deliver the caliber of professionals who become our clients' most important assets. Our responsiveness, tenacity and know-how apply to all service delivery channels, from corporate procurement executives and hiring managers to Managed Service Providers (MSPs).

We recruit for a variety of job types including IT, Finance and Accounting, Administrative, Marketing, Clinical/Scientific & Human Resources. Our team of expert account managers along with our recruiters who specialize in a range of capabilities and niche disciplines, collaborate closely with our clients to understand their needs, corporate requirements and company cultures. Using this information, our teams build robust, fully customized pipelines of highly-qualified contract professionals that we manage, motivate and monitor throughout the life of the assignment resulting in successful matches, long contracts and repeat business.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.

Equal Opportunity Employer
WBENC Certified
WOSB Certified

CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

Job Criteria:
Start Date:
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Hired by Matrix, Inc. Company Type:
Company: Hired by Matrix, Inc.

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