MEMBER ENGAGEMENT ASSOCIATE job Sherwood Oregon
MEMBER ENGAGEMENT ASSOCIATE job Sherwood Oregon
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MEMBER ENGAGEMENT ASSOCIATE Job



Employer Name: SpiderID: 7058898
Location: Sherwood, Oregon Date Posted: 11/1/2017
Wage: $11.25 - $12.00 per hour Category: Athletics/Recreational Sports/Fitness
Job Code: 1377

Job Description:

The YMCA of Columbia-Willamette is a mission driven organization, which seeks individuals who are enthusiastic and passionate about our mission and vision. We do this by putting the Christian principles of love, respect, honesty, responsibility and service into practice.

Objective:

Under the direction of the Membership Outreach Director and working alongside the Membership Office Administrator, this position is responsible for serving prospective/existing members with membership opportunities, handling administrative functions, answering phones and greeting visitors.

Job Responsibilities: To provide excellent customer service in a professional and knowledgeable manner while improving the lives of members at the Clark County Family YMCA in Vancouver, WA, through healthy living, youth development and social responsibility. The Member Engagement Associate will be working in a fast paced, friendly environment where one builds relationships with staff, guests and members from children to seniors. Must be available evenings and weekends.

Job Specifics:

*Represent the YMCA in a positive manner.

*Utilize strong verbal and written communication skills with ability to effectively communicate to a diverse population in a friendly, enthusiastic manner.

*Greet and check in members, program participants, and guests in accordance with branch policies and procedures.

*Register members and program participants for classes. Give information for the class as requested by program supervisor.

*Complete membership paperwork including registration, updates, membership on hold and cancellations.

*Member Retention: be prepared to "WOW" members with ongoing excellent attention.

*Be aware of all programs and activities at the YMCA and be able to answer or direct members' questions.

*Responsible for updating knowledge of programs and keeping up with memos and policies.

*Perform membership administrative duties such as filing, data entry or calling members regarding credit card declines as assigned.

*Handle member complaints in an empathetic, professional manner.

*Provide detailed and individualized tours, and be able to effectively sell memberships.

*Responsible for answering phone, checking voicemail and returning all calls promptly.

*Address any issues from previous day/night.

*Perform all other tasks as assigned.

Essential Functions:

*Ability to establish and maintain productive relationships with members and staff, exercise discretion and diplomacy, make judgments independently and follow directions.

*Ability to mentally and physically deal with fast-passed work environment and work will under pressure.

*Needs to be a self starter, detail-oriented with ability in planning, organization, prioritizing and follow through.

*Must possess professional written and verbal communication skills, even under potentially confrontation situations, to achieve a successful outcome.

*Ability to perform multiple tasks concurrently.

*Have ability to sit at a computer terminal and stand for extended periods of time.

*Possess necessary skills to audit and reconcile member payment history.

*Visual and auditory ability to respond to critical incidents and the physical ability to act swiftly in an emergency situation.

Required Qualifications:

*Must have high school diploma, or GED.

*CPR and First Aid certification or able to obtain within 90 days required.

*Have basic typing and computer skills.

*Must pass YMCA background check

Preferred Qualifications:

*Two plus years experience in customer service

*Sales experience


Hiring Supervisor:

Doreen Reed

Member Outreach Director

23000 SW Pacific Hwy

Sherwood, OR 97140

Phone: (503) 862-4022

Fax: (503) 625-1473

Email:

The YMCA of Columbia-Willamette is a mission driven organization, which seeks individuals who are enthusiastic and passionate about our purpose and mission. We do this by putting the Christian principles of love, respect, honesty, responsibility and service into practice.

The statements in this job description are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Equal Opportunity Employer



Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: YMCA of Columbia-Willamette Company Type:
Company: YMCA of Columbia-Willamette
City:
State:
Zip:

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