Customer Care Benefits Specialist job Irving Texas
Customer Care Benefits Specialist job Irving Texas
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Customer Care Benefits Specialist Job

Employer Name: SpiderID: 6948381
Location: Irving, Texas Date Posted: 10/9/2017
Wage: $0.00 per year Category: Aviation
Job Code: 334826

Job Description:

Staffing Now has joined with an Irving based company seeking a Customer Care Benefits Specialist. This is an excellent opportunity for a candidate with a blended Benefits and Customer Service background looking for a hands on role. Previous experience in HR or a call center environment preferred.
Skills and Requirements:

  • Answer benefits help desk calls and emails.

  • Provide excellent customer service to employees and quickly resolve work order requests to ensure high outcomes for customer satisfaction.

  • Process benefit and 401k enrollments and life event changes.

  • Process weekly funding for HSA and retirement plans.

  • Process reoccurring administrative tasks associated with the administration of benefit plans.

  • Resolve employee benefit issues and be the first point of contact with questions related to benefit plans.

  • Administer plans and programs in compliance with local, state, and federal regulations including ERISA, DOL, IRS, ADA, COBRA, HIPAA, FMLA, as well as company policies & procedures relating to benefit plans.

  • Assist with data collection for the purpose of annual 5500 preparation, related audits, annual disclosure reporting requirements, and non-discrimination testing for benefit plans.

  • Assist with coordinating the communication of all benefit programs including annual enrollment and plan changes as applicable.

  • Provide analytical, administrative and implementation support for benefit plan design.

  • Positive attitude with a customer service spirit,

  • Analytical and problem solving skills.

  • Experience with ad hoc reporting, Microsoft Office, advanced proficiency in Microsoft Excel a plus

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Staffing Now Company Type:
Company: Staffing Now

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