DESC Permanent Supportive Housing provides apartment homes for formerly homeless men and women living with severe disabilities. We are firmly committed to the belief that the solution to homelessness is simple: housing. We offer housing to people before anything else, without insisting on abstinence or treatment compliance. This means we are able to end homelessness for the most vulnerable men and women in our community, not just those most able to navigate the system. Our approach has been recognized as a model for other communities and garnered significant academic study and praise.
We are looking for energized and passionate Residential Counselors to manage basic day-to-day operations in our Housing Programs. Residential Counselors serve to assist with the day-to-day needs of the men and women living in our Housing Programs, with special emphasis on working with tenants on issues related to ongoing mental illness and chemical dependency.
MAJOR DUTIES AND RESPONSIBILITIES
- Interact with residents in the general milieu and common areas.
- Assist clinical staff in the coordination of services to residents; contact residents' outside service providers as necessary.
- Assist clinical staff in engaging residents through creative, resourceful strategies that build trust and confidence.
- Assist clinical staff in the initiation, facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings.
- Manage all building operations in the absence of other project and clinical staff as assigned.
- Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems.
- Maintain safety and security by monitoring all general access areas and enforcing project rules.
- Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
- Write significant events involving residents and building operations activities in a daily log; read log daily.
- Assist with room turnovers, new resident leasing and orientation; rent collection and facilities inspections.
- Respond to resident complaints.
- Work cooperatively with clinical and maintenance staff sited at the project and with visiting providers; refer residents to clinical and other staff as necessary
- Initiate appropriate response to maintenance requests.
- Participate in staff meetings and trainings.
- Assist with other property management functions as assigned.
- Other duties as assigned.
- At least one year experience in human services, preferably working with adults challenged by economical disadvantages, homelessness, mental illness and/or chemical dependency.
- BA degree in social or behavioral science preferred.
- Residential property management experience desirable.
- Basic understanding of homelessness and various characteristics of homeless adult population; experience with the issues of mental illness and chemical dependency preferred.
- Ability to communicate and work effectively with staff from various backgrounds.
- Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
- Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients.
- Current Washington State Driver's License, insurable driving record, ability to drive agency van and transport tenants, preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.