Customer Service Representative Call Center job Brockton Massachusetts
Customer Service Representative Call Center job Brockton Massachusetts
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Customer Service Representative Call Center Job

Employer Name: alphabroder SpiderID: 5541895
Location: Brockton, Massachusetts Date Posted: 10/5/2016
Wage: 11.50/hr Category: Wholesale
Job Code: 1031
Number Of Openings: 16

Job Description:
Under the supervision of the Call Center Supervisor, delivers total quality customer care. Utilizes product knowledge to explain features and benefits of merchandise, takes customer orders, quotes prices, delivery dates, and suggests selections that meet customer needs. As well, checks stock, processes corresponding paperwork, and enters data into computer.

Major activities, which must be performed in order to carry out the purpose of the position as described above:

Handle in-bound customer calls in an expedient, courteous, and friendly manner.
Explain features and benefits of Broder Bros. Co. merchandise offerings in an effort to provide customer with the correct information needed to make a buying decision.
Enter customer orders and conduct inquiries via FDM4 application and web.
Quote prices, freight and delivery dates.
Place outgoing calls as needed to follow-up with customers in a timely fashion.
Handle customer inquiries by email in a professional manner, utilizing proper email etiquette.
May be assigned to special projects as requested.
This document in no way states or implies that these are the only duties to be performed by the employee.

Job Requirements:
High school diploma required. New hires must complete 3-week Customer Service Training Program.
Must possess excellent communication skills.
Must be a detail oriented individual.
Must possess good organizational skills.
Must be able to handle multiple tasks.
Must possess strong data entry and math skills.
Previous experience in catalog or retail sales is preferred.

Job Criteria:
Start Date: October 31, 2016
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required: High School
Overnight Travel: None
Vacation Time: 2 weeks / year

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement, Casual Dress

Company Profile:
Without knowing it, millions of people wear apparel and accessories distributed by alphabroder. Consumers may not recognize the company's name, but clothiers and promotional agencies certainly do. Whether the item is a company golf shirt, a T-shirt from a rock concert or a souvenir shirt from a vacation destination, chances are it has passed through one of our many Distribution Centers across North America.

alphabroder supplies imprintable apparel and accessories to screenprinters, embroiderers, promotional products distributors, athletic dealers and other businesses.

Contact Information:
Contact Name: Linda Berger Company Type: Employer
Company: alphabroder
City: Middleboro
State: Massachusetts
Zip: 02346
Web Site:

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