Customer Service Representative (CSR) job Burnaby British Columbia
Customer Service Representative (CSR) job Burnaby British Columbia
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Customer Service Representative (CSR) Job

Employer Name: SpiderID: 5432355
Location: Burnaby, British Columbia Date Posted: 9/1/2016
Wage: Category: Wholesale
Job Code: TUF-CSR

Job Description:

Provides and supports all service requirements of all assigned clients exactly to or higher than their expectations.
Assimilates and accepts all business assigned to client support from all sales people.
Inputs all relevant data for each order into our systems.
Ensures all necessary information for each order is communicated effectively to all Carrier Procurement Representatives and team members through the appropriate communication channel.
Problem-solves client specific freight issues from the point of order placement through to completion.
Collaborates and offers assistance to other team members in delivering optimal transportation service solutions.
Continually updates clients as to the status of each order as required.
Calls out to all existing accounts to ensure they are satisfied with the level of service received. Suggests improvements that Thai United Food Trading Ltd. can make to increase their level of satisfaction. Inquires about additional available shipments to increase business.
Maintains the highest professional relations at all times in any dealings with any clients, employees, or outside suppliers.
Provides office support duties such as answering phones, taking messages and transferring phone calls to the appropriate personnel.
Performs related duties as assigned by the Operations Manager and General Manager.

Job Requirements:

A minimum high school diploma or equivalent is required for this position.
Experience handling clients over the phone is preferred, but not required.
Experience related to the transportation industry would be an asset.
Spoken Chinese is an asset
Job Type: Full-time

Job Location:

Burnaby, BC
Required education:

High school or equivalent
Required experience:

Customer Service: 2 years
Required language:

English, Chinese

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel: None
Vacation Time: 2 weeks / year

Company Profile:
Thai United Food Trading Ltd. provides ethnic groceries to Canada’s most successful companies, including Wal-mart, Loblaws, Safeway, and Overwaitea. We're growing and constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you're ready to give us your best, let's talk. We'd like to invest in you.

Contact Information:
Contact Name: Job Placement Company Type: Employer
City: Burnaby
State: British Columbia

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